Corporate responsibility

Creating value that lasts

Financial performance isn’t the only indicator of success. We take pride in managing our business responsibly for our customers, our stakeholders and our employees.

Our approach to corporate responsibility

• We ensure we get the basics right - with quality products and services
• We invest in the skills, aspirations and capabilities of our employees
• We recognise our responsibility to society - by managing our environmental impact from our day to day operations, through our supply chain to the many community projects which we undertake yearly.

How we do this

Our corporate responsibility strategy aims to improve business performance, build an open and honest culture and engage actively with stakeholders.

To achieve this we focus on six key areas:

• Governance and accountability
• Creating a comfortable and supportive working environment
• Working with suppliers to find the best operating performance
• Managing our environmental impacts – direct and indirect
• Caring for our customers and providing products and services that meet their evolving needs and expectations
• Investing in the communities in which we operate

Our strategy builds on the solid foundation provided by our Enterprise Behaviours and Code of Conduct.

Delivering the strategy

To deliver on our strategy, we need to understand the direct and indirect impacts both positive and negative that are created through our operations, products and services. We also need to identify business opportunities that meet the needs of our employees, customers and other stakeholders in the future.

To achieve this, we are working to integrate environmental and social considerations into day-to-day business decision-making and operational practices. This will help build a customer-focused and ethical business. It will help us to engage openly with our stakeholders and lead to better decisions and improved business performance.

We believe this will add value to our business by reducing risk, improving our operational efficiency, productivity, products and customer service, as well as creating a great place to work.