Satisfying customer needs is critical to every business. For us, this means providing high-quality financial advice, alongside relevant products and services.
By listening to our customers, we can truly meet their needs and understand their concerns. We do this through customer feedback, research, and by involving a range of stakeholders in the product development process.
For more information on how we support our customers:
With improvements in technology, changing demographics and a greater choice as to how customers bank we do from time to time review how our branches are doing. This may result in redevelopment of some branches and in some cases this may lead to a branch being closed but not before a detailed analysis has been carried out. For more information: